as is something the british called blagging, impersonating someone to gain confidential data. >> their best tool is the phone because people will say all kinds of things and give up all kinds of information. if your tone is correct, if your demeanor is proper, if you sound like you deserve the information, you won. >> reporter: the reality? once information exists in digital form on the internationinternet or phones, experts say it's game over. anyone who knows what they are doing, can figure out how to get it. kyra, in some cases, reporters allegedly hacked information themselves but they also relied heavily it seems on private investigators who were able to get confidential information, able to get it from both phone companies, but also government databases. the public buys it up. they have a role in this too. if they don't buy it, people don't report it. >> deb, thanks. >>> a new op-ed says hold on. it performs a valuable service and we will talk to the guy who wrote it next. >>> a young man with cerebral palsy. he can't walk, he can't talk but he has found his voice in a very speci